This policy describes Healthigence’s general privacy practices. A separate collection notice, product privacy statement or customer agreement may apply when you use a Healthigence product or a healthcare provider makes a product available to you.
1. Scope and our commitment
Healthigence (“Healthigence”, “we”, “us” or “our”) respects your privacy and aims to handle personal information transparently and responsibly. This policy applies to our public website, enquiries, business relationships and other interactions where it is referenced.
We seek to comply with the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles, where they apply, as well as other privacy and health-records laws applicable to a particular activity or deployment.
2. Personal information we collect
Depending on how you interact with us, we may collect:
- Identity and contact information, such as your name, work email, phone number, organisation and role.
- Enquiry and relationship information, including messages, meeting notes, product interests, support requests and correspondence.
- Technical information, such as IP address, browser type, device information, referral URL, pages viewed and approximate location derived from an IP address.
- Professional information, such as qualifications, employment history or interests if you apply for a role or participate in a project.
- Health or other sensitive information only where this is necessary, lawful and covered by an appropriate consent, notice, agreement or healthcare-provider instruction.
Please do not submit patient information or other health information through the public contact form.
How we collect information
We may collect information directly from you, from an organisation you represent, through our website and communications, from publicly available professional sources, or from customers and partners where authorised and lawful.
3. Why we collect and use information
We may use personal information to:
- respond to enquiries and arrange demonstrations;
- provide, configure, secure and support products and services;
- manage customer, clinical, research, supplier and partner relationships;
- improve website content, usability, product quality and safety;
- meet legal, regulatory, governance and record-keeping obligations;
- protect our systems, users and legal rights; and
- send relevant business communications where you have consented or where otherwise permitted by law, with an option to opt out.
Where we act as a service provider to a healthcare organisation, that organisation may control the relevant personal information and its privacy notice should explain how the information is used.
4. When we disclose information
We may disclose personal information to:
- authorised staff and contractors who need it for their work;
- cloud hosting, security, communications, analytics and professional-service providers;
- healthcare organisations, research collaborators and integration partners where relevant and authorised;
- regulators, courts, law-enforcement bodies or advisers where required or permitted by law; and
- a potential acquirer or successor in connection with a proposed business transaction, subject to appropriate safeguards.
We do not sell personal information.
5. Overseas disclosure and processing
Some service providers or project collaborators may store or process information outside Australia. The countries involved depend on the service, customer configuration and project. Before any material overseas disclosure, we take reasonable steps appropriate to the circumstances, such as due diligence, contractual safeguards, access controls and customer instructions. You may contact us for information about the locations relevant to your interaction.
6. Storage, security and retention
We use administrative, technical and physical safeguards appropriate to the nature of the information. These may include access controls, encryption, logging, secure development practices, backups and service-provider review. No online service is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to meet contractual or legal obligations, resolve disputes, maintain safety records or enforce agreements. We then take reasonable steps to delete or de-identify it, where lawful.
7. Access and correction
You may ask to access or correct personal information we hold about you by emailing info@healthigence.com.au. We may need to verify your identity. We will respond within a reasonable period and will explain any lawful reason for refusing or limiting a request.
You may also withdraw consent where processing relies on consent, or opt out of marketing communications at any time. Withdrawal does not affect earlier lawful processing.
8. Cookies and analytics
Our website may use essential cookies and limited analytics technologies to operate securely and understand aggregate usage. If we introduce non-essential advertising or tracking technologies, we will provide any consent controls required by applicable law. You can also manage cookies through your browser settings, although blocking essential cookies may affect functionality.
9. AI and automated decisions
Healthigence develops AI-enabled products. Product-specific notices will describe material uses of personal information in AI systems, the types of decisions or recommendations supported, and applicable safeguards. Our products are designed to support qualified people rather than replace professional clinical judgement. Where Australian law requires additional disclosure about substantially automated decisions, we will provide it in the relevant policy or product notice before the requirement applies.
10. Children and young people
Our public website is directed to healthcare organisations and adults. Product-specific services involving children, pregnancy or families require appropriate privacy design, authorisation and notices for the relevant setting.
11. Questions and complaints
If you have a privacy question or complaint, contact us using the details below. Please describe the issue and the outcome you seek. We will acknowledge and investigate it within a reasonable period. If you are not satisfied, you may contact the Office of the Australian Information Commissioner or another applicable regulator.
12. Contact
Healthigence
Perth, Western Australia
info@healthigence.com.au
13. Changes to this policy
We may update this policy when our practices, technology or legal obligations change. The updated version will be posted here with a revised “last updated” date. We will provide additional notice where a change is material and required by law.